At MY Golden Asset, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help make the returns process simple and hassle-free.

Returns

  • Items can be returned within 14 days of receiving your order.
  • Products must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
  • For hygiene reasons, certain items such as opened cosmetics and personal care products may not be eligible for return unless they are faulty or damaged.
  • Proof of purchase or your order confirmation is required for all returns.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

  • Your refund will be processed to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Exchanges

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. We’ll be happy to arrange a replacement where available.

Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged:

  • Opened or used cosmetics and beauty products
  • Personal care items
  • Products damaged due to misuse
  • Clearance or final sale items (where stated)

Return Shipping

  • Customers are responsible for return postage costs unless the item is faulty, damaged, or supplied incorrectly.
  • We recommend using a tracked delivery service, as we cannot be responsible for items lost during return transit.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and photos of the item so we can resolve the issue promptly.

Need Assistance?

If you have any questions regarding returns or refunds, our customer support team is always happy to help. Contact us with your order details, and we’ll guide you through the process as quickly as possible.