Shipping Policy

At MY Golden Asset, we aim to deliver your order quickly, securely, and efficiently. Please read our shipping policy below for information about order processing and delivery.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive an order confirmation email once your purchase has been placed.

Delivery

  • Delivery times vary depending on your location and the selected shipping method.
  • Once your order has been dispatched, you’ll receive shipping confirmation and tracking details (where available).
  • While we strive to deliver within estimated timeframes, delays may occur during busy periods or due to courier services.

Shipping Charges

Shipping charges are calculated during checkout based on your delivery location and order value.

Incorrect Address

Please ensure your delivery address is accurate before placing your order. We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact our customer support within 48 hours of receiving your order. Include your order number and photographs where applicable.

Contact Us

If you have any questions regarding shipping, please contact our customer support team. We’re always happy to help.

 

Privacy Policy

At MY Golden Asset, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

Information We Collect

We may collect the following information when you use our website:

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment information (processed securely through trusted payment providers)
  • Order history
  • Website usage information through cookies

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order confirmations and updates
  • Improve our products and website
  • Respond to enquiries
  • Send promotional offers (only if you have chosen to receive them)

Payment Security

Your payment information is processed securely through trusted payment gateways. We do not store your full payment card details on our servers.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyse website performance. You can manage or disable cookies through your browser settings.

Data Protection

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, or disclosure.

Third-Party Services

We may share necessary information with trusted third-party service providers, such as payment processors and delivery partners, solely to fulfil your orders and provide our services.

Your Rights

You may request to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Request deletion of your personal data where applicable.
  • Opt out of receiving marketing communications at any time.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact our customer support team.